Question 1

How do I clean my tumbler?

Accepted Answer

Hand wash the tumbler with warm soapy water; do not microwave.

Question 2

How long does it take to complete a custom order?

Accepted Answer

Most custom orders are completed within 7-10 business days. However, turnaround time may vary depending on the complexity of your design and current order volume. Rush orders may be available for an additional fee - please contact us to inquire!

Question 3

Do you ship nationwide?

Accepted Answer

Yes! We ship to all 50 states via USPS, UPS, or FedEx. Shipping costs are calculated at checkout based on your location and order size. Local pickup is also available if you are in the area!

Question 4

What is your return/exchange policy?

Accepted Answer

Since all our products are custom-made to order, we cannot accept returns or exchanges unless there is a defect in the product or an error on our part. If you receive a damaged or incorrect item, please contact us within 48 hours with photos, and we will make it right!

Question 5

What file format should I use for my custom designs?

Accepted Answer

We accept PNG, JPG, PDF, and high-resolution image files. For the best print quality, please provide images that are at least 300 DPI and as large as possible. If you need help preparing your design files, we are happy to assist!

Question 6

Can you help me create a design if I do not have one?

Accepted Answer

Absolutely! We offer design assistance and can help bring your vision to life. Whether you have a rough idea or need guidance from scratch, our team is here to help. Design fees may apply depending on complexity.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Venmo. Payment is required at the time of order placement for custom items.

Question 8

Do you offer bulk/wholesale pricing?

Accepted Answer

Yes! We offer discounted pricing for bulk orders (typically 10+ items). Please contact us with your project details for a custom quote. We love working on large orders for events, teams, businesses, and special occasions!

Question 9

Can I see a proof before you make my item?

Accepted Answer

Yes! For most custom orders, we provide a digital proof for your approval before production begins. This ensures you are completely happy with the design. Please allow 1-2 business days for proof creation.

Question 10

What if I need my order by a specific date?

Accepted Answer

Please let us know your deadline when placing your order! We will do our best to accommodate rush requests. Rush orders may incur an additional fee depending on the timeline and current order volume. Contact us before ordering to confirm availability.

Question 11

How do I care for my custom items?

Accepted Answer

Care instructions vary by product type. Generally: wash apparel inside out in cold water and tumble dry low; hand wash drinkware to preserve design; spot clean blankets and pillows. Specific care instructions will be included with your order!

Question 12

Do you attend craft fairs or pop-up events?

Accepted Answer

Yes! We love meeting customers in person. Check our Events page to see where we will be next. You can shop our ready-made items and discuss custom orders at our booth!

Question 13

Can I cancel or modify my order after it has been placed?

Accepted Answer

Order modifications may be possible if we have not started production yet. Please contact us as soon as possible. Once production has begun, we cannot make changes or cancel the order. Rush fees are non-refundable.

Frequently Asked Questions

Care Instructions

Orders & Shipping

Custom Designs

Payment

Pricing

Product Care

General